Audien ATOM 2 Wireless Rechargeable OTC Hearing Aid, Premium Comfort Design and Nearly Invisible

The customer service for Audien is the best I have had in a very long time. I ordered this and was a little sceptical if they would be any good. I have a mild to medium hearing loss and the price was good for a hearing aid. Got them and charged them and put the first one in. No fancy adjusting very simple. Was shocked at how clear the words on tv was. Put in the second one and could not get it to work. Really liked the way the first one worked so decided to call the help number provided. Rang 3 times and a live, yes I said live, person answered. Aleli listen to my problem and said would ship me new ones, give me a return label for the defective pair, and was really sorry this happened. In 3 hrs I got an e mail back with return label and confirmation a new pair will be shipped. I have every confidence this is going to be a great purchase. Other companies could take lessons on their customer service. If you need a hearing aid this is it

I ordered these hearing aids for my mother. The first pair were fine, but she lost one so I ordered these thinking they would be the same. My Mom is also legally blind. The hearing aids are positioned in the charger differently and they have a sound adjustment which is hard to keep your fingers off of when placing them in your ear. They have a terrible feedback scream and they echo. I realize part of the problem was operator error, but the other ones didn't have these issues and I wanted the same product.

At first, I was discouraged because of the phone connections between Customer Service and me. Then a young man returned my call, and I was connected with Carlos. My entire demeanor changed. He was informative, knowledgeable, professional and very patient with my concern. He addressed it immediately and am very satisfied, at this point with the results.As for the hearing aids, the user is in the formation process, but so far so good.

I gave these a try. While I was a bit impressed at first with the quality of sound, there were a few problems that persisted. I even exchanged them for a 2nd pair to see if that would resolve my problems.First of all, I noticed an intermittent persistent hum. No matter how I positioned them in my ear or which ear cones I used, the problem persisted. It got irritating after awhile.The other issue I had was the some of the sounds that were amplified. The sound quality is so clear that I could hear my spouse in the other room talking on the phone and I could even hear the voice of the other person on the phone. By the way, the hearing aides were on the lowest volume.I bought these hoping to help me with my main problem, hearing people CLOSE to me talking, and not being interrupted from the surrounding voices and background sounds. I was at a party the other night, and I had to take them out when I was in a small group of 4 guys talking. I couldn't really hear them clearly because the hearing aide was so good at amplifying the other people in the room.I'm going to look for another hearing aide that 1, does not have an intermittent hum, and 2 reduces the background ambience noise so that I can better distinguish the closer conversation, perhaps with some form of noice cancellation.

VERY VERY VERY DISAPPOINTED.....I know we only get what we pay for, but I fell for the words in the ads. They do make sounds louder, everything sounds louder, just scratching your ear sounds seems extra loud and annoying. When you turn your head and your collar rubs on your neck, Bham another sound. I am sure from regular hearing aide users that they are built to absorb and relay these sounds differently. Lesson learned.

These suck! I've given them a chance, but they do more harm than good. I just had a visit with a friend that tends to talk softly, and the hearing aids amplified the sound from the washing machine far, far more than voice. These hearing aids are truly awful!I wrote a note to Audien asking about amplification profiles and didn't get a response.

Even though Atom 2 wasn't what I needed, I can see how it would be of great help to others.I had great help upon returning it. I am please with their service.

As one reviewer already mentioned -- just to reiterate an important point they made -- it is *critical* to get a tight seal in the ear canal to prevent/greatly subdue whistling and feedback. Just now learning about it all -- can say Im much happier with the tighter seal. Really dont want to provide a star rating right now, but 3 or 4 would be accurate -- maybe a 5 we will see as they go along -- they function much better with a tighter seal which prevents feedback from within the ear to the microphone.