SUMUPPlus Card Reader, Bluetooth - NFC RFID Credit Card Reader for Smartphone

I have a mobile business and this made things really convenient at a pop up shop. They didn’t put you through a bunch of hoops to set it up. Very user friendly.

I got this product because of its quality and durability, and don't get me wrong all of that is great. But what is not great is the customer service. The customer service team is the worst that I have ever had to deal with. They say that it will take them 1-2 days to verify. My verification process started on May 30th and as of today June 8th still nothing ( and you cannot take cc orders on this until the verification process is complete) I called in one evening at 5:55pm because they do not close until 7pm, they kept me on hold until about 6:45pm, said that I could hit 1 to hold my place in line and they will return my call, as of today still no return phone call. I call them, I was given a time frame of 24 hours, of which this matter will be resolved. 28hrs later, still nothing, I called backed, the agent said that the other agent should have not given me a time frame of 24 hours. I said why because you all are free with passing out time frames, because you all give a time frame of 1-2 days for verification, so don't blame the other agent if she felt free to lie as well. So, I asked to speak to a supervisor, well as you guessed it NO supervisors in the building at all. The agents have free will to say and do whatever they want. I hung up and called right back (hoping to get someone else, we all have done it). Well, well lucky me I got the same person. I told the agent at SumUp that I didn't care how great their product was, if the customer service stinks. Then the whole product is a no go for me, cancel my account, I'm sending this product back, and I expect a speedy refund. And the agent still asked me to take the survey at the end of the call. YEAH!!! I WILL TAKE YOUR SURVEY SumUp!

Super cool

This is my 2nd one. I run a small mobile beverage truck (coffee, smoothies, soda etc). I mainly work swap meets, farmers markets and occasional street fairs and festivals. I have used Sumup since the start of my business in 2019. I have never had a major issue while at an event with a transaction. Occasionally my wifi hotspot service drops and I need to reboot...but thats a cell phone issue and not a SUMUP issue. I dropped the 1st device in the sink thus I needed the 2nd one. Its easy to use and customers like that I can accept just about any payment they have. I only use it once or twice a month but I am completely happy with it. I am eagerly awaiting the newer version and I will be one of the 1st to order it. I've read some of the very negative reviews on here and I feel sorry for those who have had issues. However I have been at events (2 I can remember) and merchants have had major issues with other card readers and they had to virtually shut down as some of the events were cashless events...whew! For the money and for the fact that I pay per transaction and not a monthly fee (some months I don't use the card reader at all) this works great for me and my business. I have not had an issue with getting payed from Sumup...I guess I am able and willing to wait the 2-3 business days for the money to show up in my account. Actually I have only had to wait 2 days on average (unless there is a major bank holiday involved). I hope this review helps and I wish everyone good business days....MAKE LOTS OF MONEY!

I recommended the card reader to my boss because I had used the exact same model for my own business. It was ordered and as soon as a customer handed us his card it wouldn’t read the transaction. It keep saying transaction not processed, we tried an employees card, my bosses card and my Apple Pay. It hasn’t been able to read any cards or phones. I tried multiple bank methods, i.e Apple Pay, tap, swipe, and chip with multiple banks. Never read or processed anything and I almost got fired because of it. Come to find out ALOT of customers have been experiencing the same issue. And apparently te only way you can delete your account is by getting in contact with SumUp which I have not been able to do at all. I’ve called and emailed never got in contact with an agent or a response to my emails.!!!!!PLEASE DO NOT PURCHASE!!!!!