ThinOpticsUniversal Pod Case + Rectangular Reading Glasses

The little flange that grips to the nose broke. I thought, great, it has a lifetime warranty, so I will go online and order a replacement. I had registered my pair when I purchased them, so I should be able to get a replacement fairly quickly. The warranty web page has a link to file a warranty claim, but it just links back to the same page. There's a blurb at the top to call customer service for claims, but it goes to a voicemail indicating that someone with contact you in 5-7 days. It has been 13 days and I haven't heard back. I guess I will have to buy some other reading glasses until they decide to honor their warranty. The ThinOptics glasses are not worth the cheap materials, but the warranty made the price palatable; but apparently, the warranty also has little value.

Very nice glasses. Small and easy to use. The only reason these did not get more stars is the INCREDIBLY misleading packaging. On the box is a message "FREE Replacement Glasses Forever" and on the case is a note "Activate your Free Replacement Glasses forever..." (see picture) unfortunately this is only an extension of the basic 90 day warrantee again defects as it specifically states:"This Warranty does not apply: (a) to damage caused by use with another product; (b) to damage caused by accident, abuse or misuse, including, but not limited to, scratches and broken lenses; or (c) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product."Not much of a free replacement claim. Very misleading!!

UPDATE 4 - 08/28/18I received the glasses as promised, but they were the wrong strength. I wear 1.5 and they sent 1.0. I emailed them back a week ago about this, but have yet to hear a single word from them. It seems poor communication is a staple of the company.Had they given me a way to speak directly to Mona, the one, single person who seemed to both care and know what she was doing, then perhaps I could've gotten a satisfactory resolution. Instead, I'm relegated to emailing their general support email address and waiting on some mouth breather to tell me something useless, just like they always do.I wish I'd never upgraded the star rating because it was just false hopes. I got better service from the now-defunct seller offering counterfeit glasses than I get with the actual company.I don't care how "great" or "innovative" or "useful" your products are - Without customer support to back it up you're nothing. ThinOptics is nothing. I cannot wait for competitors to arise so I can buy their products instead. I'm done with this slug of a company.UPDATE 3 - 08/16/2018Received an email from "Mona" with ThinOptics to inform me the seller, Muchmuch, was selling counterfeit glasses. The storefront has now been shut down by Amazon. Mona is sending me 2 pair of authentic ThinOptics for me to try. I've raised my rating from 1 star to 3 for the promising news. Rating to be adjusted after I receive the glasses and try them for a few weeks.To be honest, it shouldn't have taken so much back-and-forth via email to get to this point. I had provided full order details when I began this issue with ThinOptics. For every "Mona" working customer service there are a dozen idiots who either don't know or don't care. Unfortunately, I had to deal with an idiot for much of this ordeal.ThinOptics would do well to eliminate the dead weight that drives customers away. I was done with them until Mona came into the picture. Had she, or someone as informed and caring as her, been involved from the start I would've had a pleasant customer experience instead of 2+ weeks of arguing with a person who makes bricks look smart.UPDATE 2 - 08/15/2018When I challenged ThinOptics on their reply (discussed in 1st update below) they began to backtrack on their claims. Then they offered me a free replacement, which, while nice, doesn't address the defective design that will cause every pair sold to become scratched.BUT, what kills the entire deal is THEY WANT ME TO PAY $5.00 SHIPPING FOR MY "FREE" PAIR!No way, no how, not ever. Ain't gonna happen, ThinOptics. You've gotten my last penny and I will never again use your products. I advise everyone to stay away from these charlatans unless you like cheap products with a defective design, poor customer service, and lies when you try to get help.UPDATE 08/15/2018After emailing ThinOptics I finally received a reply nearly 2 weeks later. The contents of said reply caused me to drop another star from my rating.It was clear the person replying didn't even read my message as most of their reply was telling me how to clean the lenses. They claim the rim of the glasses "should" protect it against being scratched by the case, but I, and every ThinOptics owner, knows this is not true. The case has continued to scratch my lenses and while they're only 1 month & 1 day old they're almost too scratched to use any more.Look for something else, please! This is a fantastic idea that was poorly executed. I had hope until their lackadaisical "customer support" sent a canned response that simply reiterated how to care for the lenses. I've been wearing glasses of one kind or another for 50+ years and know how to take care of polycarbonate lenses.Mine have never been touched by anything except the case and they get more and more scratches. I've had 6 engineers at work look at them (not telling them what I thought was the source of the scratches) and every single one agreed it was the hard plastic case that is the culprit. I'll take the word of 6 licensed engineers plus my own observations over apathetic customer support any day. These engineers used science to make their conclusions and science deals in fact, not is supposition.--------------------------While I loved these glasses overall, I had to ding them 2 stars for their propensity to be scratched by the same case they're meant to be stored in. I have attached a picture of mine after 13 days of ridiculously good care. I have never touched the lenses or wiped the lenses, only blown the dust off (and you can see dust in the picture!). I want to give them 5-stars, but because of this I just can't.I hope you'll take my comments at face value. They're meant to be my honest opinions and findings after having them for almost 2 weeks. It's not my intention to shame anyone, just to give honest feedback. Also, I am not advertising for these glasses, but I have high praise in so many areas.PROS:They're relatively affordable. I paid $14.44 for these +1.50 readers.The idea behind these glasses is simple, but genius. They're ultra-thin reading glasses that grip your nose gently, but steadily. They're advertised as being thinner than a nickel, and they definitely are - by a noticeable amount. tl:dr They're THIN.The bridge is a very flexible, "springy" wire covered by a clear plastic sleeve. They'll bend/fold almost any way you like and return to shape. Don't do this because you'll just smudge and/or scratch the lenses. Besides, I assume you're sane and would never do this, but you do you.From a standpoint of weight and comfort, you quickly forget you're even wearing glasses - They are that comfortable. They're so light you hardly feel them. I've taken them to work and just kept them on most of the day because they can sit low enough on the nose to not obscure distance viewing, but still provide a handy and unobtrusive reading area.Stability on your nose bridge is great. I have a very high, thin nose and bridge and I have very oily skin, especially my nose. I work outside and even on a sweaty day, these glasses hold tightly to my thin, greasy nose. (Sorry about the mental image.) The only way I've gotten them to move is if I "crinkle" my nose, like what happens if you smile. So remain somber and they won't move, slide, or possibly fall off.I used the included non-residue adhesive to stick the case to the back of my phone while traveling, where it remained adhered as if it were part of the phone itself. When I returned home, I removed the case and the adhesive strip with relative ease. I'm currently storing the strip between two pieces of wax paper and stored in a plastic zipper bag, which seem to work perfectly as a place to store for future need. (I removed mine because I use a wireless charger at home and the extra thickness kept that from working)I can place the case in my back pocket and literally forget it's there, but it's easy to retrieve.CONS:Really only one complaint - They scratch easily and the very case they're sent in (shown in their picture for the glasses) does most, of the scratching!The lenses are advertised as being hard, and I'm sure they are, but the case material, combined with the sharp edges of the envelope-thin case scratched my pair within the first 24 hours. The edges need to be smoothed and the case REALLY needs a liner. Really, seriously, now. I'll take a thicker case if it's lined with something less conducive to scratching the lenses. The design and function of this very idea is too good to mess up with a case that scratches them. I know you want to keep everything thin, but if it's at the expense of your product retaining its full performance potential then people will stop buying them.I don't want to stop buying them, but I also don't want to have to buy a pair every 2-4 weeks just so I don't have to look through a web of scratches. ThinOptics, please consider redesigning that case. I love these glasses, but the scratching is a deal-breaker. They're a wonderful little product, but some minor but important tweaks need to be made.It has now been 13 days that I've owned this pair and I have never touched the lenses in any way

You have to be realistic in your expectations with these glasses, they are complementary to "armed" glasses not replacements.Pros;1. These are so easy to take with you as the glasses and case are barely larger than a credit card and they are flexible.2. Where armed glasses are impractical or inconvenient these can be the solution as long as they will stay on your nose.3. They look stylish or at least they are innocuous.4. So light there is no fatigue5. No arms to cause irritation.6. Their durability is a function of their extremely light weight. I have dropped mine many times and while they have developed scratches the glasses still function.7. Very quick and easy to put them on and take them off.8. No nose sliding and pushing back into place.Cons;1. While these are surprising in their tenacity they will fall off if you are moving around, make sudden head movements or do anything that causes your nose to wrinkle e.g. sneezing, coughing, laughing or yawning.2. When they fall off there is not much warning.3. I haven't mastered putting them on the way I want them the first time so I need to adjust them a few times.4. The level of moisturizer or oil on your nose will affect the grip of the glasses so try giving your nose bridge a wipe with a tissue or paper towel to reduce that affect.The most satisfying place I have used ThinOptics to replace armed glasses is when I am in bed reading or watching my tablet. They become invisible because there is no intrusion of any kind, no ear irritation from arms, no visible frame when I get them set right, no fatigue and they stay in place.I am satisfied with these however it is important to understand they will not replace armed glasses.

I was a believer in these glasses, but I already have had 2 pairs break at the bridge after a short time and with minimal use.

A difficult one. The product, we love. The idea is so cool. And a great solution to my other half ALWAYS forgetting his glasses. However, you'll notice they boast a lifetime guarantee and free replacements. Don't believe it. We've spent over a week now, trying to contact them by email, online chat.... Here's the problem. The form doesn't allow you to enter the reading strength of the glasses you need replacing, yet won't let you submit the form without the information. Yep. Is it a clever way of stopping anyone from actually getting replacements? How many people will just give up and order new ones? All we've had so far is an auto email which wants to know whether we're satisfied with our customer contact. Words fail me. Such a shame when a great product is let down by shitty service from a company which doesn't honour its promises. Hey ho.

This is not the first time that I have purchased similar items and certainly won't be the last. They are brilliant devices but unfortunately very easy to lose.With regard to the ThinOptics derivation these are among the best. They do not have a thick circular optic frame like the Spex which can be visually distracting and reminiscent of John Lennon on a bad hair day. Conversely, the ThinOptics have a discrete, slim frame in a variety of colours and the nose clips are nicely implemented.However, it is the latter that have caused several reviewers to note that the nose clips can break very easily. I personally have been guilty of carelessly inserting the glasses into their case and almost catching and distorting the clip. This should not be an issue if exercising a modicum of care.Other reviewers have mentioned that they have lost the glasses from the case. Believe me, the ThinOptics locate securely within their case which additionally contains a small location lip to prevent them slipping out. However, if the case is dropped the glasses under tension will often ping out and, if unnoticed, it's goodbye to twenty three quid.So... on balance these glasses are very good indeed but they might not be around for too long.If, like me, you wince at the heavy replacement cost then consider the Eye-Fly Pilots Glasses at one quarter of the price. They are equally thin, of similar optical quality and fit readily into the ThinOptics holder. They are something of a hidden secret but Google and ye will find.

I bought these because the Nooz I'd had since last autumn had broken. Replacements are out of stock, so I thought I'd try these as an alternative. What a mistake. My Nooz were great - these are terrible.Some months ago, I took a punt on a similar but much cheaper (£3.28 for a pair vs £16.99) option (sayletre Blue Light Blocking Glasses) and on receipt threw them straight in the bin as the quality and comfort were just so poor. These, despite these being more than 5x the price, are almost as bad.Whoever thought that adding an abrasive substance to create grip on a wearable item was a good idea should be polished with the same material. See picture. The material used on the nose clip is like finely-ground glass or coarse sandpaper. The clip itself is weak and so the specs don't stay on the nose, even with the sandpapering effect.Even if you have a nose like a rhino's and comfort isn’t a concern, these are super fiddly to put back in the case. You have to squeeze then in at just the right angle, then wriggle them in so that they are fully within the case - just irritating.I've now picked up some cheap regular reading glasses (with arms) from the local pharmacist and will use them until I can get some more Nooz, however long that takes.Do not buy these. They are just so bad. And a waste of nearly £17. (In my opinion.)

The nose clip broke off from mine so I decided to replace them via the lifetime guarantee.......erm, not happening. They have changed their policy and now only offer a 90 day guarantee of you purchase from any retailer other than themselves. You have to buy directly from them to qualify for a lifetime guarantee. Also, they are not very comfortable and do not stay on well...although they are ideal for taking with you to perhaps read a menu in a restaurant, but there is no way you would be using these for anything more than that. I never used them much and was careful with them but as I have said they have broke due to the left nose clip deciding to part company with the frame.

I was so excited to learn about these as I have recently started using reading glasses and struggle with reading in bed.The glasses are thin but I find that they are not that stable on the nose. They are also not really wide enough for you not to see the rims while trying to focus on your book.Included with my order was a notice to say I should register for lifetime replacement guarantee - I have not been able to do this to date. The website url given just takes me to a registration page; I have registered but still not sure how to sign up for the lifetime guarantee.